Refund policy

At Endoras, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can assist you.

Returns & Exchanges

We accept return or exchange requests within 7 days of receiving your order, provided that:

The item is unused and in its original condition.
The item has not been washed, worn, altered, or damaged by the customer.
The original packaging, tags, and accessories are included.
The product is returned with proof of purchase or order details.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request clear photos or videos of the item to verify the issue.

Once approved, we will guide you through the return or exchange process.

Refunds

Approved refunds will be processed after the returned item has been received and inspected. Refunds may be issued through the original payment method or another mutually agreed method.

Shipping charges are generally non-refundable, unless the return is due to an incorrect, defective, or damaged item sent by us.

Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging may not be eligible for return or exchange.